With almost 90% of all business “problems” being “people” related, we need a better approach, one that eliminates the emotions, and the blame game. One that solves the problems and prevents their recurrence.
By “problem,” I mean a series of recurring events over which you feel you have little or no control. Problems happen when something is going wrong and your efforts to fix it isn't working. Many problems have an emotional charge: exasperation, blame, confusion, chaos, annoyance, even anger are typical outward symptoms. Some people try to take the emotional edge out of problems by calling them challenges.